If your order is unpaid, you can cancel it and place a new order.

The product’s color, delivery address, promotional code, or other details cannot be modified after an order has been submitted and paid for.

If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee.

Once an order has left the warehouse, it can no longer be canceled. If you are unhappy with your purchase for any reason, you can request a return and place a new order. ( If you request a return after the item has been shipped, you are responsible for the additional shipping fee, wear and tear fee, etc. )

Direct Freight Express provides a Track and Trace number so you may check the status of your order once it leaves our warehouse. You can log in to your account. Then click on Tracking No. tab above your order to obtain all your order and tracking information so you can know when to anticipate delivery.

We accept payment via PayPal and Credit Card to ensure the security of your property.

Shipping costs vary depending on the destination.Please review the Shipping Policy

For Gaming Chairs & Desks, we work with Direct Freight Express for delivery. For the small accessories & modular parts, we choose Australia Post for the delivery. You will receive both order confirmation by e-mail and notification when the order has been shipped.

We deliver to most of residential and business addresses Australia wide. However, there are certain regions that we are unable to send to including overseas or to Australian islands off the mainland except for Tasmania. Depending on your location, the final shipping cost will be calculated upon checkout.

Under normal circumstances, the current shipping times for in-stock products are 2-10 business days, depending on your location. Pre-ordered products may take between one and two months to arrive. We will seek to deliver your order as soon as possible, but we cannot be held responsible for delivery delays due to conditions beyond our control such as adverse weather conditions or DFE errors, etc.

No. FedEx cannot deliver to any military APO, FPO and DPO destinations. We only ship to residential or commercial addresses within the 48 contiguous states of the United States. Please contact FedEx immediately after placing your order if you have any special delivery requests, such as calling beforehand, scheduling delivery dates, or leaving the product in a certain place.

Currently, we do not offer exchanges for our products. You can simply return your chair and repurchase it. Do note that there will be an additional return fee. (Refer to our Return Policy for more information)

1) Out Of Warranty

You can purchase your replacement parts quickly and easily in two ways:

①Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results

② If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.

·Tilt Mechanism
·Hydraulics
·Armrest
·Wheelbase
·Casters

2) In Warranty

You can log in to your account and click the button “After-Sales” on the lower right side of your order. Then fill out the form to tell us the details and wait. You will receive an email notification after approval.
For more details, please check the Warranty Policy.

You can purchase your replacement parts quickly and easily in two ways:

1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.

2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.

·Tilt Mechanism
·Hydraulics
·Armrest
·Wheelbase
·Casters

If your order is unpaid, you can cancel it. If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee. Once an order has left the warehouse, it can no longer be canceled. If you request a return after the item has been shipped, you are responsible for an additional shipping fee, wear and tear fee, etc.

Log in to our Customized Service page or Contact DXRacer page to fill out our forms. We will get in touch with you as soon as possible.

The minimum order quantity is more than 10 gaming chairs, with no upper limit.

You can provide your design (3D images in FBX format) within our customization range to meet your needs. Alternatively, we can design the gaming chair for you for free until you are satisfied.

Customization is only available for the Drifting and Craft Series. Non-Customization Options: Customization options are not available for the headrest, EPU leatherette type, and DXRacer logo on our Drifting and Craft Series gaming chairs. Customization Options: Colors of EPU Leatherette, UV printing design, embroidery patterns, colors of stitching lines and your logo.

If you need samples, we can provide either an embroidered leatherette sample or a gaming chair sample. (Since this is a custom item, the sample cost will be calculated separately.)

The manufacturing time depends on the specific quantity and the complexity of the embroidery design. Generally, it is within 30 days.

You can choose to settle with DXRacer EU or China, or with our overseas distributors. The payment cycle is within 30 days.